Frequently Asked Questions
Clear answers about how XportStack works, who it is for and what each plan includes.
What is XportStack?
XportStack is an export operating system built for F&B exporters managing quotes, shipments, compliance, distributors and margins across international markets. It brings together work that is often scattered across spreadsheets, WhatsApp threads and manual trackers. XportStack was built by Yasmin, founder of Popsmalaya, based on her experience exporting Malaysian F&B products to 35 markets across six continents. Every feature began with a problem she first had to solve in her own export business.
Who is XportStack built for?
XportStack is built for F&B founders, export managers, export executives and teams selling to international markets. Whether you are preparing for your first distributor or coordinating activity across dozens of markets, XportStack gives your team one place to manage the work.
How much does XportStack cost?
XportStack has three plans: Launch at USD 39 per month, Growth at USD 99 per month and Scale at USD 199 per month. Launch is designed for new exporters preparing for their first markets. Growth supports small teams managing up to five markets. Scale is for established exporters that need unlimited markets, distributors and team members, together with advanced features such as full Export Independence Score trend analysis, a QBR pack generator and a distributor trade-spend tracker. Annual billing includes two months free.
Is there a free trial or free plan?
XportStack offers a 14-day free trial with sample data, so you can explore the system before adding your own products, buyers and quotes. There is no permanently free software plan, no long-term contract and you can cancel at any time. XportStack also provides free tools that do not require an account, including the True Export Margin Calculator, HS code lookup, duty calculator, FTA checker and container optimiser at tools.xportstack.com. Paid plans start at USD 39 per month.
What makes XportStack different from SAP, Oracle, or other trade management software?
SAP and Oracle are enterprise platforms designed for large organisations, broad operational requirements and dedicated IT teams. XportStack is purpose-built for small and mid-sized F&B exporters and does not require an implementation consultant, a six-month rollout or a six-figure budget. It focuses on the problems these exporters face every day: margin erosion in quotes, unexpected certification expiry, inactive distributors and critical export knowledge held by one person. The products serve different needs, but XportStack is designed around the realities of growing F&B export teams.
Does XportStack work for non-food exporters?
XportStack is designed specifically for food and beverage exporters rather than as general trade-management software. Its compliance, certification and margin features reflect F&B requirements such as shelf-life limits, Halal and organic certification, cold-chain considerations, market-specific labels and ingredient declarations. If you export food, beverages, snacks, confectionery or ingredients, XportStack is built for your operation.
What is a margin floor and how does XportStack enforce it?
A margin floor is the minimum true-margin percentage your business is prepared to accept. When a quote falls below that level, XportStack blocks it until an authorised manager approves an override. Unlike gross margin, true margin includes freight, duty, relabelling, samples, payment-term costs, distributor support and contingency. XportStack calculates the true margin for every quote and compares it with your floor. For example, if a quote produces a 17% true margin while your floor is 23%, the system requires approval before the quote can be sent.
How does XportStack track distributor health?
XportStack scores each distributor using reorder frequency, payment behaviour, responsiveness and order-value trends. It then alerts you when engagement begins to decline. Each distributor receives a health-score percentage, and the alert becomes more urgent when there is no reorder after 45 or 60 days. You can also view reorder cycles, average container values and payment behaviour for every distributor in one place.
Can XportStack track Halal, organic, ISO, and other export certifications?
Yes. XportStack tracks certifications by product and market, with automatic alerts 90, 60 and 30 days before expiry. If a certificate will expire before a scheduled shipment reaches its destination, the system flags it as a blocker on the pre-shipment checklist. You can track JAKIM Halal, MUI Halal, organic certifications such as Soil Association, USDA and EU Organic, ISO 22000, HACCP, SGS and any other certification required by your markets.
What is the Export Independence Score?
The Export Independence Score measures how much of your export operation runs through documented systems instead of relying on individual memory. A higher score indicates that the business is less exposed when a key team member leaves. It tracks six areas: relationship documentation, knowledge capture, pricing authority, decision-making frameworks, document completeness and network contacts. The trend shows whether your export operation is becoming more resilient or more dependent on particular individuals.
What does the shipment war room do?
The Shipment War Room gives every shipment a 60-day timeline, a document-readiness checker, certificate-expiry alerts and a pre-shipment checklist that identifies blockers before the container is booked. Required documents, including the commercial invoice, packing list, certificate of origin, health certificate, Halal certificate and bill of lading, are listed with an owner and current status. If a certificate will expire before the vessel arrives, the system displays a red critical alert. You see the problem before booking, not at the port.
Can my distributors see their own portal?
Yes. XportStack provides a branded importer portal for each importer or distributor, where they can access their orders, documents and communications. The portal carries your company identity, not XportStack's, giving your partner a professional and organised experience under your brand. You can preview exactly what each user will see before sharing access.
How many team members can use XportStack?
The Growth plan supports up to three team members, while the Scale plan supports unlimited team members. XportStack has three access levels: Founder, with full access; Export Manager, with access to all modules and configurable quote-approval limits; and Export Executive, who can create quotes but requires approval before sending them. These controls allow the team to work independently without requiring the founder to approve every action.
Can I export my data if I cancel?
Yes. Your data remains yours, and you can export it at any time. XportStack has no long-term contract, lock-in period or cancellation penalty. If you cancel, you can take your data with you.
Who built XportStack?
XportStack was built by Yasmin, founder of Popsmalaya, based on more than eight years of experience exporting Malaysian F&B products to 35 markets across six continents. Its features reflect problems she encountered firsthand, including missed certification deadlines, margin erosion in quotes, inactive distributors and critical knowledge held in one person's phone. She built the tool she wished she had when she began exporting.