Frequently Asked Questions
Everything you need to know about XportStack.
What is XportStack?
XportStack is an export operating system built for F&B exporters who manage quotes, shipments, compliance, distributors, and margins across multiple international markets. It replaces the spreadsheets, WhatsApp threads, and manual tracking that most small export teams rely on. XportStack was built by Yasmin, founder of Popsmalaya, who has exported Malaysian food products to 35 markets across six continents. Every feature exists because she needed it first.
Who is XportStack built for?
XportStack is built for food and beverage exporters, founders, export managers, and export executives at companies shipping to international markets. Whether you're managing your first distributor or coordinating across dozens of markets, XportStack gives you one system to manage everything.
How much does XportStack cost?
XportStack has three plans: Launch at USD 39 per month, Growth at USD 149 per month, and Scale at USD 299 per month. Launch is for new exporters getting export-ready for their first markets. Growth is for exporters managing up to 5 markets with a small team. Scale is for established exporters who need unlimited markets, distributors, and team members, plus advanced features like the Export Independence Score with full trend analysis, QBR pack generator, and distributor trade spend tracker. Annual billing is available at a discount of two months free.
Is there a free trial or free plan?
Yes. There is a 14-day free trial. There is no permanently free plan. You can start a 14-day free trial that begins with sample data, so you can explore XportStack before adding your own products, buyers, and quotes. No long-term contracts, and you can cancel anytime. Separately, the True Export Margin Calculator is free to use without an account, along with HS code lookup, duty calculator, FTA checker, and container optimiser at tools.xportstack.com. The paid plans start at USD 39 per month.
What makes XportStack different from SAP, Oracle, or other trade management software?
SAP and Oracle are enterprise logistics platforms built for large corporations with dedicated IT teams, while XportStack is purpose-built for small to mid-sized F&B exporters. You do not need an implementation consultant, a six-month rollout, or a six-figure budget. XportStack focuses on the specific problems F&B exporters face: margin erosion on quotes, certification expiry surprises, distributor relationships going quiet, and critical export knowledge locked in one person's memory. Enterprise platforms do not solve these problems because they were not designed for this market.
Does XportStack work for non-food exporters?
XportStack is built specifically for food and beverage exporters. The compliance tracking, certification management, and margin calculations are designed around the specific requirements of F&B export, including shelf life constraints, Halal and organic certifications, cold chain considerations, and market-specific labelling and ingredient declaration rules. If you export food, beverages, snacks, confectionery, or ingredients, XportStack is built for you.
What is a margin floor and how does XportStack enforce it?
A margin floor is the minimum true margin percentage you set for your export business, and any quote below this floor is automatically blocked until a manager approves the override. Most exporters only look at gross margin when quoting. True margin includes freight, duty, relabelling, samples, payment terms, distributor support costs, and contingency. XportStack calculates the true margin on every quote and compares it against your floor. If an export executive creates a quote at 17% true margin but your floor is set at 23%, the system blocks it and requires sign-off before it can be sent.
How does XportStack track distributor health?
XportStack scores each distributor based on reorder frequency, payment behaviour, responsiveness, and order value trends, then alerts you when a distributor shows signs of declining engagement. Each distributor gets a health score percentage. When a distributor goes quiet, with no reorder after 45 or 60 days, the system escalates the alert. You can also see reorder cycle patterns, average container values, and payment behaviour for every distributor in one view.
Can XportStack track Halal, organic, ISO, and other export certifications?
Yes, XportStack tracks every certification across every market with automatic expiry alerts at 90, 60, and 30 days before expiry. If a certification expires before a scheduled shipment arrives at its destination, the system flags it as a blocking issue on the pre-shipment checklist. You can track JAKIM Halal, MUI Halal, organic certifications (Soil Association, USDA, EU Organic), ISO 22000, HACCP, SGS, and any other certification your markets require.
What is the Export Independence Score?
The Export Independence Score measures how much of your export business runs from the system, not from memory. A higher score means your business is protected if a key team member leaves. It tracks six coverage dimensions: relationship documentation, knowledge capture, pricing authority, decision-making frameworks, document completeness, and network contacts. The score trends over time so you can see whether your business is becoming more resilient or more dependent on individuals.
What does the shipment war room do?
The shipment war room gives you a 60-day timeline for every shipment with a document readiness checker, certificate expiry alerts, and a pre-shipment checklist that flags blocking issues before you book the container. Every required document, including commercial invoice, packing list, certificate of origin, health certificate, halal certificate, and bill of lading, is listed with its owner and current status. If a certification expires before the vessel arrives, the system shows a red critical alert. You find out before booking, not at the port.
Can my distributors see their own portal?
Yes, XportStack includes branded importer portals, one for each distributor, where they can view their orders, documents, and communications. Each portal is branded with your company identity, not XportStack's. Your distributors see a professional, dedicated interface without knowing what system you use behind it. You can preview exactly what each distributor sees before sharing access.
How many team members can use XportStack?
The Growth plan supports up to 3 team members and the Scale plan supports unlimited team members. XportStack uses three permission levels: Founder (full access to everything), Export Manager (all modules with configurable quote approval limits), and Export Executive (can create quotes but needs approval before sending them). This means your team can work in the system with appropriate controls without you approving every action.
Can I export my data if I cancel?
Yes, your data stays yours and you can export it anytime. XportStack has no long-term contracts. You can cancel anytime and take all your data with you. There is no lock-in period and no penalty for cancelling.
Who built XportStack?
XportStack was built by Yasmin, founder of Popsmalaya, who has exported Malaysian F&B products to 35 markets across six continents over 8 years. Every feature in XportStack exists because she encountered the problem herself, including missed certification deadlines, margin erosion on quotes, distributors going quiet, and critical knowledge locked in one person's phone. She built the tool she wished she had when she started exporting.